Trados 2024 – "Reset License" Not Working, Can't Deactivate on Old Lapto

Question

Hi everyone, 
 I'm using Trados Studio 2024 and I ran into a licensing issue. 
 I no longer have access to my old laptop, so I wasn&rsquo;t able to deactivate the license manually. On the new laptop, I tried using the &ldquo;Reset License&rdquo; option from the RWS License Self-Service portal, but it doesn&rsquo;t seem to be working&mdash;nothing happens or I get an error. 
 Is there another way to reset or transfer my license? Or do I need to contact support directly for this? 
 Appreciate any help or suggestions! 
 Thanks, JM

Andrei Vasilache · Answer

Jurayina Mabin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013896.

Trados Portfolio > 2. Licensing and Installation

Trados 2024 – "Reset License" Not Working, Can't Deactivate on Old Lapto