Studio 2017 not possible to open, no failure message

Question

It is not possible to open STudio 2017. It does nothing. I went to my RWs account and reseted the licence, but now I cant activate it again. Last time I had the same proublem - not posssible to open the Studio. I contacted the support by email and thy helped me via remote access to my NB. I dont know how they have done. I m not able to fix the issue alone. Please help.

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific details about your operating system and any recent changes made to your system or software that might have affected the installation. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello, 
 It sounds like you're experiencing a frustrating issue with Trados Studio 2017 not opening. Here are some steps you can take to troubleshoot and potentially resolve the problem: 
 **Step 1: Repair Installation** 
 1. Close all RWS applications. 
 2. Open the Control Panel: 
 - For Windows 7: Start > Control Panel > Programs > Programs and Features. 
 - For Windows 8: Right-click on the screen at the bottom-left corner and choose Control Panel > Uninstall a Program. 
 - For Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features. 
 3. Select Trados Studio 2017 from the list, right-click, and choose "Uninstall/Change" > "Repair." 
 4. Restart Trados Studio and see if it opens. 
 **Step 2: Reset Basic Settings** 
 If the repair does not work, you can reset the basic settings: 
 1. Close all RWS applications. 
 2. Navigate to the following folder: 
 `C:\Users\[YourUsername]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0` 
 3. Rename the folder `14.0.0.0` to `14.0.0.0_old`. 
 4. Restart Trados Studio. 
 **Step 3: Delete License Information** 
 If you are still having issues, you may need to delete the license information: 
 1. Close Trados Studio. 
 2. Go to `C:\Program Data\SDL\SDL Trados Studio\Studio5\Data`. 
 3. Rename the file `Studio.lic` to `Studio_old.lic`. 
 4. Try to activate your license again. 
 If none of these steps resolve the issue, it may be necessary to contact RWS Support for further assistance, especially since you mentioned that they helped you previously via remote access. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Elisa Maxim · Answer

Denisa Hahndorfova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013972.

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Studio 2017 not possible to open, no failure message