Hi there,
I was using the 90-day complimentary Trados Studio Starter Edition license provided by RWS. Unfortunately, my laptop was reformatted and I no longer have access to the previous installation to deactivate the license manually. I already clicked “Reset License” in my RWS account but it didn’t work, because the system still sees the license as “in use” on my old (now inaccessible) laptop.
How to solve this problem? Please advise.
Jurayina Mabin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013926.
Jurayina Mabin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0013926.
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