I am trying to sign in to Trados. However, I receive a message that says that mi ID is not linked to any cloud account. Create an account or contact your administrator. I don't know how to proceed. I am using Trados on trial mode and need to activate my subscription.
Unfortunately you do not have admin rights on your RWS account and no subscription was purchased under your name or e-mail. Please contact your colleagues to clear things up and give you access to the RWS account. The steps to activate the subscription are the following https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view However, you need to enter the e-mail that was used for the subscription purchase.
Kind regards,
Elisa Maxim | RWS Group
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Hi Elisa, I now have admin rights. However, I still cannot figure out about the cloud account. I keen receiving the same message. Can you help me?
Hi Mercedes,
Please try keep to one post as it is easier to follow what was already advised before. My colleague indicated that you are not administrator on the account and that the subscription is not linked to your email.
While now you have administrative rights on the RWS account, you were not added as administrator and user on the cloud account - this is why you cannot access it. So please talk to your colleagues about this, as this is not a technical issue, it's an access situation. Please talk to Valerie to add you to cloud.trados.com as an administrator and user and then you should be able to use it.
All the best.
Anca
Anca Stoian | RWS Group
Hi Mercedes,
Please try keep to one post as it is easier to follow what was already advised before. My colleague indicated that you are not administrator on the account and that the subscription is not linked to your email.
While now you have administrative rights on the RWS account, you were not added as administrator and user on the cloud account - this is why you cannot access it. So please talk to your colleagues about this, as this is not a technical issue, it's an access situation. Please talk to Valerie to add you to cloud.trados.com as an administrator and user and then you should be able to use it.
All the best.
Anca
Anca Stoian | RWS Group
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