:My laptop was recently wiped and reset, and I am now struggling to re-activate my Trados Studio 2017 license. The "reset" option is not showing in my RWS account (even though the last time it was reset was 3 years ago). I see that logging a support case is no longer available to users without a Support and Maintenance Contract - please help, RWS!
Rebecca House We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0014001.
Elisa Maxim | RWS Group
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