Hi, my Trados 2021 suddenly stopped working. I tried resetting the license, but the activation code doesn't work. A message appears saying that the activation failed (error 403). I normally have own a perpetual license. Thank's for helping!

Hi, my Trados 2021 suddenly stopped working. I tried resetting the license, but the activation code doesn't work. A message appears saying that the activation failed (error 403). I normally have own a perpetual license. Thank's for helping!
Hello Manon Adam
Please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin