Hello RWS Community and Support,

I am having a very similar, almost exact case as this one ( RE: License Reset Limit Exceeded & Activation Support Needed for Trados Studio 2024 )

I am writing to request assistance for a critical issue with my Trados Studio 2024 Freelance license. I am completely unable to activate and use the software.

Here's the copy pasted thread:

Here is a summary of the repeated failures I have experienced:

Initial Activation Failure: My first attempt at online activation failed with the Korean error message: "유효성 확인에 실패하였습니다" (Validation failed).

Subsequent Failures: Further attempts, including using the offline activation method, also failed. I have run into a similar activation loop in the past.

License "In Use": My RWS Account page incorrectly shows my license as "1 of 1 in use," even though the software is not activated. I believe that after the online activation attempt while the activation failed on my computer it was registered on the server side.

License Reset Limit Reached: While trying to resolve this, I have now hit the annual limit of 3 self-service license resets and am completely blocked.

My Request for Assistance:

First, I request that an RWS Support member manually reset my license so it is available again.

Second, given that this is a recurring problem and not a one-time issue, I am concerned that simply resetting the license will not be enough and the activation will fail again. Therefore, I would also like to request direct assistance with the activation process on my computer to ensure it is successful and stable this time.

I would be very grateful if we could arrange a brief remote support session to complete the activation. I am available at your convenience.

I am ready to provide my RWS account details and activation code via a private message as soon as a staff member can assist.

Thank you for your time and help in fully resolving this issue.

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The support team helped me out very well last time, and the main issue back then, like the post above, was that my PC's name was in Korean. The team had to manually activate the license via remote control.

I then changed my PC's name into English right after to avoid any more problems like this. The problem is, when I turned on Trados again after a few days or so, the license was expired again, and I no longer had an option to reset anymore because it has been tried too many times. 

Could you kindly help me one more time with this issue?

Thank you so much in advance!