Hello Support team,
I have tired to deactivate Trados 2019 license, and successfully. But when we want to active the license in another pc, didn’t work.
I tried to reset the license, didn't work either, could you help to check the issue?
Elian
ai-fang liu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0014821.
Hello Perta,
Any feedback on this? this is urgent now, we need to use this license to handle project.
Elian
could you send email to: ai-fang liu is OOO, i am the backup of her.
Hello ai-fang liu
The RWS support engineer added to the support case and asked for some details. Please provide them through the ticket for further assistance.
Thank you,
Sorin
Thank you, i received email from support, we are working on this.
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