Hello ai-fang liu 

Is this a different license than the one that was reset yesterday? Did you try to reset the license from your RWS account as described in this article?  https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Thank you,
Sorin 

Hello Sorin,

yes, this is a different license. i have tried to reset from RWS account, but didn't work, just like the issue i met yesterday.

Thanks

Elian

ai-fang liu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015157.

Thank you, please send to email: