Question about deactivation/activation limit

Question

Good morning, 
 yesterday I encountered some problems with Trados Studio 2024, so I had to deactivate the licence on my new computer and re-activate it on my old one in order to keep working. Now, after the Windows update, the problem seems to be fixed on my new computer and I would like to go back to working there. I know there's a limit for deactivating and re-activating, so I would just like to make sure that I still have one left. Could the support team help me with that? Thanks in advance! 
 Best, 
 Federico

Elisa Maxim · Answer

Hi Federico Cecot 
 You have the right to 3 license resets per year. So if you were to switch back to the new computer, you would have used 2 resets in total and would still have one left. 
 In any case, if you need more than 3 resets, you can always post in the Community, like you did now, and the technical team will reset the license for you. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

Question about deactivation/activation limit

Top Replies