I want to transfer my licence (Trados Studio 2021) to another computer. When I tried to deactivate it on my current device, I got "There are multiple instances of this application running". The problem persists despite multiple attempts (both online and offline, I also tried to deactivate it on the oos page). Please advise.
Sylwia Oskędra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015960.
Lucian Botezatu | RWS Group
Sylwia Oskędra We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015960.
Lucian Botezatu | RWS Group
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