Missing Language Weaver Option (RWS account not synced)

Question

Hi team, 
 My team is trying to activate Trados for me, but they are not able to activate Language weaver for me even though we have the license, the option seems to be missing. My colleague has it but to there because it gives me this error: 
 "Your RWS is not linked to any cloud account" 
 Could anyone please help? Thanks a lot!

Elisa Maxim · Answer

kushali varma We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0015965.

Trados Portfolio > 2. Licensing and Installation

Missing Language Weaver Option (RWS account not synced)