Hi team,
I logged a case a day ago (CS0015965) and I notice that it has been closed without any solution.
As per Elisa's comment in the screenshot attached, I am still awaiting a response from the RWS team.
I would really appreciate if someone from RWS team can reach out and help me. I do have the Trados license and for my colleague the Language Weaver option is visible.
Awaiting response.
Many thanks!
my colleague reached out to you yesterday and the answer was: your colleague is most likely the admin so they should be in charge of user management. https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/users-and-groups-810180
Since you are not the Language Cloud administrator, please contact him/her on how to access Language Cloud.
Kind regards,
Elisa Maxim | RWS Group
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Hello Elisa Maxim
I am afraid nobody reached out to me regarding this issue.
You were contacted 5 days ago via the e-mail you used for the RWS Community but now the case is already closed. Please refer to my message above and contact your Language Cloud administrator. If your Language Cloud administrator wants to appoint you as the Language Cloud administrator, let me know and I'll open a new case. Otherwise, this is not a technical issue.
Kind regards,
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Hello! Elisa Maxim
I do have admin rights (please find the screenshot attached). As shown, I have the same permissions as my colleague Anne. However, whenever I try to sign in to Trados, I receive the following error:
“Your RWS ID is not linked to any cloud account.”
I understand this might not be a technical issue in itself, but we’ve been trying to troubleshoot it internally for the past couple of days without success. If possible, could you connect with me over Teams? You might be able to resolve it faster than we can.
Really appreciate your help
Hello! Elisa Maxim
I do have admin rights (please find the screenshot attached). As shown, I have the same permissions as my colleague Anne. However, whenever I try to sign in to Trados, I receive the following error:
“Your RWS ID is not linked to any cloud account.”
I understand this might not be a technical issue in itself, but we’ve been trying to troubleshoot it internally for the past couple of days without success. If possible, could you connect with me over Teams? You might be able to resolve it faster than we can.
Really appreciate your help
I'm sorry, but I am not part of the technical team. You should contact your Language Cloud administrator, who is Anne Vanderbroeck, only her address can be used to log in. I have removed the picture, as e-mail addresses are confidential info. Admin rights in this context do not refer to your ability to access the RWS account, but to your ability to access the Language Cloud account.
Kind regards,
Elisa Maxim | RWS Group
___________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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