Hello team,
I do have all the admin rights. I have the same permissions as my colleague Anne. However, whenever I try to sign in to Trados, I receive the following error:
“Your RWS ID is not linked to any cloud account.”
Could anybody please help me understand why despite of having an RWS account, it gives the above error and doesn't allow me to use the Language Weaver option in Trados.
Many thanks!
Having a RWS account with admin rights is not the same as being a Language Cloud administrator. The only Language Cloud administrator is your colleague, Anne.
You had a case about this a few days ago and the answer from my colleague was:
your colleague is most likely the admin so they should be in charge of user management. https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/users-and-groups-810180
Since you are not the Language Cloud administrator, please contact her to give you access. She can follow the steps at this link to add you https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/inviting-users-810280
Kind regards,
Elisa Maxim | RWS Group
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Having a RWS account with admin rights is not the same as being a Language Cloud administrator. The only Language Cloud administrator is your colleague, Anne.
You had a case about this a few days ago and the answer from my colleague was:
your colleague is most likely the admin so they should be in charge of user management. https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/users-and-groups-810180
Since you are not the Language Cloud administrator, please contact her to give you access. She can follow the steps at this link to add you https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/inviting-users-810280
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello!
While I appreciate the guidance previously shared, I’d like to clarify that the steps outlined have already been replicated from Anne's end. However, the issue still persists, which is precisely why this new request has been raised.
Could you please confirm me if there can be only 1 Language Cloud administrator. If yes, what would be the right way where we both can use it because we both need to use Trados for work.
Thanks!
Anne can add you as an user so that you'll have access. Did she follow the steps at this link to add you? https://docs.rws.com/en-US/trados-studio-cloud-capabilities-812699/inviting-users-810280
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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