Hello Marika Borovikova 

You need to activate the license on the license server:

1. Online (if you have internet connection on the server) : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039977
2. Offline (if you don`t have internet connection on the server or if the Online activation doesn`t work for some reason) : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032956

Then, From the user machines, connect Studio to the license server: click on Activate > Alternative activation options > click "Use a license server" > type the license server name > click Activate. You can try this step first in case the licenses are already activated on the server. If it doesn`t work do the first 2 steps and then try to connect.

Thank you,

Sorin

Hello Marika Borovikova 

You need to activate the license on the license server:

1. Online (if you have internet connection on the server) : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039977
2. Offline (if you don`t have internet connection on the server or if the Online activation doesn`t work for some reason) : https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032956

Then, From the user machines, connect Studio to the license server: click on Activate > Alternative activation options > click "Use a license server" > type the license server name > click Activate. You can try this step first in case the licenses are already activated on the server. If it doesn`t work do the first 2 steps and then try to connect.

Thank you,

Sorin

Hello,

Thank you very much for your prompt response. According to our IT department, the issue has been resolved.

Best regards,

Marika