product desactivated and licence expired

Hello 




I am taking the liberty of writing to you because I am encountering a small issue again with Trados. Unable to make it work at the moment: a message tells me that the license for the product has been deactivated and that it has expired while I have a perpetual license which therefore does not have an expiration date 

Would you have an idea of what could pose or be the problem or a solution to propose to me? I am a bit stuck on my side.

Thank you in advance for your help, 
And looking forward to hearing from you!

sincerely 

Khalid

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