Isabel Lopez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0016988.

Thank you Lucian, I really appreciate it

Dear Lucian

I FINALLY managed to solve the issue!!

I've done some research this weekend and found this on Technical Support Knowledge Base:

In my case, Workaround 2 was the solution:

https://gateway.rws.com/csm?id=kb_article_view&sys_kb_id=b24f61e983466690396947426daad39d

Since then, Trados is working just fine.

I hope this thread will help others in case they find themselves in this same situation.

Thank you, we are a great community!

Best regards,

Isabelle

Lucian Botezatu  Isabel Lopez 

Thanks for sharing that you found a solution. That's always useful to help others!

All the best,

Ali