Hello,
When I first bought the upgrade, I had some issues installing Trados 2024 on my machine and had to contact support. The problem was resolved, but now Trados suddenly won't open anymore, without any apparent reason. I would like assistance to solve this issue and also guidance on how to avoid this in the future.
Thank you!
A reset might help you with this. To do this just close Trados Studio and then delete these folders:
%appdata%\Trados\Trados Studio\Studio18\
%appdata%\Trados\Trados Studio\18\
You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.
If you can't find these folders then you need to unhide your hidden files/folders:
Reference Article: Showing hidden files, folders and extensions on Windows operating systems
Then restart Trados Studio and see if that helped.
Kind regards,
Ana Sabo | RWS Group
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