cannot deactivate my license in order to move Studio 2019 to another computer

Dear all,

I need to move my Studio 2019 to another computer but I could not deactivate the licence - neither online, nor offline.

In the end I got the reply: "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."

Could you please help?

(Furthermore, I had a problem with 1 item in the so-called change form when I logged in - not sure if it might have caused the trouble...but I don´t think this is the right place to discuss it)

Thank you in advance and best regards,

Eva Mejzlikova

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