Hello,
My Studio 2022 subscription just expired in the middle of a task (without a heads-up). So, I purchased a new subscription, since there was no option to renew the old one. Now Studio claims I have no valid subscription and I can't work. I've tried both Studio 2022 and 2024.
Also, I have a support contract but can't log in to the support forum to file a ticket.
I'm on a deadline, so any ideas would be highly appreciated.
Thanks,
Juha
Juha Källi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017229.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Juha Källi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017229.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I submitted a case mentioning you have an active support contract and this should get solved soon. The issue occurred due to you placing a new subscription order instead of a renewal order. In the future, for renewal orders you should contact trados@rws.com
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for your assistance with this Elisa. The problem was solved by support, they had to unblock the subscription manually. Great service all around.
On a side note, renewals should be a click of a button, not via email in 2025.
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