Hello all,
I am sorry to bother again, but it happened again:
after finally deactivating the licence some 2 hours ago and installing Studio 2019 on another machine, the Studio does not accept the licence on this other machine although I see it as available - how to proceed?
The error message reads "Could not connect to the activation server, remote server returned Error 403"
How to proceed?
Thank you very much in advance and best regards,
Eva Mejzlikova
Eva Mejzlikova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017243.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Eva Mejzlikova We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017243.
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear all, it seems that in the end it worked via offline activation.
For those who might face the same situation (and have been used to "simply entering the code") - do not give up and proceed via several steps of offline activation
Best regards,
Eva
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