Cannot connect to the license server - activate a license server only works on host PC

Question

We recently purchased 2 Trados 2024 Professional (Network) licenses. 
 I have installed the Trados License Manager on my PC and successfully activated both licenses. When I access Trados Studio 2024, go to Alternative activation options, Use a license server and input my device name, I can successfully activate the license. 
 However, when a colleague tries the same steps, they get the following error: 
 Cannot connect to the license server. Check that you have entered the correct license server name and that you have network access. 
 Error details: No connection to XX. 
 My PC is turned on and I have the Trados License Manager open. 
 Please can you let me know what is missing?

Ana Sabo · Answer

Chloé Shardlow We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017278.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot connect to the license server - activate a license server only works on host PC