I'm trying to reset my license, but when I click in 'reset license' button, it doesn't reset it and it goes to the page gateway.rws.com/csm
How can I proceed?

I'm trying to reset my license, but when I click in 'reset license' button, it doesn't reset it and it goes to the page gateway.rws.com/csm
How can I proceed?
Gracielle Favaretto We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0017297.