I need to move Trados Studio 2019 to a new PC with Win11 but I can't deactivate the license at the old and activate it at the new PC because the online connection can't be established (although I have internet access).

Question

I need to move Trados Studio 2019 to a new PC with Win11 but I can't deactivate the license at the old and activate it at the new PC because the online connection can't be established (although I have internet access). Do you have any suggestions?

Elisa Maxim · Answer

Hi Johann Richert 
 Your Trados 2019 Freelance license looks deactivated in our system. Have you tried activating the license on the new PC? 
 Please also note you have a pending upgrade to Trados 2021. You can process it from your RWS account if you want to, oos.sdl.com/.../licenses.aspx 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

I need to move Trados Studio 2019 to a new PC with Win11 but I can't deactivate the license at the old and activate it at the new PC because the online connection can't be established (although I have internet access).