I need to move Trados Studio 2019 to a new PC with Win11 but I can't deactivate the license at the old and activate it at the new PC because the online connection can't be established (although I have internet access). Do you have any suggestions?

I need to move Trados Studio 2019 to a new PC with Win11 but I can't deactivate the license at the old and activate it at the new PC because the online connection can't be established (although I have internet access). Do you have any suggestions?
Your Trados 2019 Freelance license looks deactivated in our system. Have you tried activating the license on the new PC?
Please also note you have a pending upgrade to Trados 2021. You can process it from your RWS account if you want to, oos.sdl.com/.../licenses.aspx
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub