I need some help in Japanese

Question

Could anyone help me? 
 I need a support in Japanese.

Anca Stoian · Answer

Hi Kaori, 
 I have emailed you from the chat Trados Team in reply to the chat you opened, we don't have a Japanese-speaking person but if you provide the details I asked in my email, we can help further. Thank you. 
 Kind regards, 
 Anca

Anca Stoian · Answer

Hi Kaori, I am opening a case for you, the team will contact you via email. It would have helped if you mentioned at least what issue you have. Nevertheless, I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018199.

Trados Portfolio > 2. Licensing and Installation

I need some help in Japanese