Hi Kaori, I am opening a case for you, the team will contact you via email. It would have helped if you mentioned at least what issue you have. Nevertheless, I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018199.

Hi Kaori, I am opening a case for you, the team will contact you via email. It would have helped if you mentioned at least what issue you have. Nevertheless, I have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018199.