I need your help.
Now I installed Trados on my New PC, and deactivated my account on my old PC.
But I cannot activate the account on my New PC.
I asked Anca, and she told me how to reset your subscription: How to reset the Trados subscription
Then I have visited https://account.rws.com/ and click manage subscription, then access denied page appered.
Ko AONO We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018180.
Anca Stoian | RWS Group
Ko AONO We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018180.
Anca Stoian | RWS Group
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