I have an old laptop (with Trados Studio 2017) and a new one. Want to deactivate the license on the old laptop and reactivate it on the new one. I tried both, online and offline deactivation. Both failed
Onlie deactivation attempted: SSL/TLS
Offline deactivation attempted: "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request."
What do I do now?
Hi Oksana,
Please try to reset the license from your RWS account - Licenses tab, Reset license button.
And let me know if that worked. Thank you.
All the best,
Anca
Anca Stoian | RWS Group
Hi Anca,
I think it worked. I see "In Use = 0", "Available = 1". Does it mean it worked?
Yes, indeed, that means the license can be Activated now. I suggest the offline activation, it works better for older editions of Trados:
Please let me know if all goes well.
Thank you!
Anca
Anca Stoian | RWS Group
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