Reactivation of Trados Studio 2024 (single user freelance)

Question

Hello, 
 I have a Trados Studio Freelance - 12 month subscription (Trados Studio 2024). (Version: 18.0.2.3255) I deactivated the license and signed out on my old computer, but when I try to activate it on my new device, I receive the error message: "Maximum number of registered devices reached." 
 After multiple attempts, the program now closes immediately before I can enter any information. 
 Could you please reset my license or remove the old device from the registered devices list so that I can activate it on my new computer? 
 Thank you for your assistance.

Lucian Botezatu · Answer

Hi Gabriella Dóra-Táborosi 
 
 Please follow these steps to remove the connected device and then you will be able to simply log in to activate https://gateway.rws.com/csm?sys_kb_id=676de2a01b0f9a50772c0dcad34bcb2c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=d0fc3eda835a6e50396947426daad3b2

Regards,

Lucian Botezatu · Answer

Gabriella Dóra-Táborosi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018449.

Trados Portfolio > 2. Licensing and Installation

Reactivation of Trados Studio 2024 (single user freelance)