I have a Trados Studio 2022 license. My laptop is broken. I bought a new one. I can't activate the license in the new laptop. I tried the offline option but it triggered an error.

I have a Trados Studio 2022 license. My laptop is broken. I bought a new one. I can't activate the license in the new laptop. I tried the offline option but it triggered an error.
Bella Alhama Riego We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018682.
Lucian Botezatu | RWS Group
Bella Alhama Riego We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0018682.
Lucian Botezatu | RWS Group