URGENT — SDL Trados Studio 2019 license shows "Available" but activation still fails

Question

Hello RWS Team, 
 I reset my SDL Trados Studio 2019 license via Self-Service&mdash;it&rsquo;s showing Available in MySDL, but I cannot activate it on my PC, even after an hour and multiple restarts. 
 Steps taken so far: 
 + Reset license in MySDL 
 + Waited over 60 minutes 
 + Restarted PC and Studio 
 + Tried activation twice 
 This is clearly a licensing server propagation delay, and as far as I understand, licensing cases are covered under free support. I'm being directed to self‑help resources with no resolution. Could you please manually resync/reset the license seat so I can complete activation immediately? Thanks in advance!

Sorin Perta · Answer

Hello Yuri Meeuws 
 Your license is already deactivated so please try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784 
 If you have Windows 11 installed also follow these steps before trying to activate the license: In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test). 
 Thank you, Sorin

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URGENT — SDL Trados Studio 2019 license shows "Available" but activation still fails