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Hello,
I previously deactivated Trados and tried to reactivate it, but an error occurred where it wouldn't activate.
I submitted a ticket here, and a support agent resolved it for me.
Recently, I've had another computer issue, so I plan to deactivate Trados again and reinstall my computer.
However, my concern is that even if I deactivate it before uninstalling, I might encounter an activation error when I reinstall Trados (I've heard that this error happens quite frequently).
If this happens, will I be able to submit another ticket here to get it activated?
I'm asking this because I already submitted a ticket and received activation assistance once this January.
I'm wondering if this is something that can be done again.
I have one more question: I'm currently using a Freelance Plus perpetual license.
I'm using it on both my laptop and my desktop, so why does it show "1*" under "available"?
Could this be an error?
My understanding is that since I'm using the license on two computers, it should correctly show <available 0 0*>.
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[edited by: RWS Community AI at 7:25 AM (GMT 1) on 26 Jul 2025]
