Yukihiko Okada We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0019466.

Hi Elisa,

Thank you for logging the support case. I repllied to the email from the support, but I cannot tel if you received it. If not, could you tell me the link to my case? The issue has not been resolved yet.

Yuki

Hi Yukihiko Okada 

I see that you already are in contact with my colleague. They will reply as soon as they can. As you do not have a support contract, there is no way for you to monitor your case status or mark this as critical, so please allow some time for a reply, as we work EMEA based hours.

Kind regards,

Hi Yukihiko Okada 

I see that you already are in contact with my colleague. They will reply as soon as they can. As you do not have a support contract, there is no way for you to monitor your case status or mark this as critical, so please allow some time for a reply, as we work EMEA based hours.

Kind regards,