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I opened my Trados as usual and instead of the usual working screen, a message appeared saying my Studio 2017 Freelance license is expired even though my license has no expiry date. Please advise as to what I should do to reactivate.
I opened my Trados as usual and instead of the usual working screen, a message appeared saying my Studio 2017 Freelance license is expired even though my license has no expiry date. Please advise as to what I should do to reactivate.
Please try to reset the license from your RWS account: RWS Account, and activate the license again following these steps: How to activate your Trados Studio perpetual license offline
Kind regards,
Ana Sabo | RWS Group
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Hi Ana,
I followed the instructions in the video but did not proceed beyond the point where it says to click on "Can't activate online...." because this is what it says on my screen:
Thank you in advance for your help!
Joanne
Thank you very much! How do I know if I have a support contract with you? I know I once had one but not sure if it renews automatically.
Joanne Pacini
Thank you very much! How do I know if I have a support contract with you? I know I once had one but not sure if it renews automatically.
Joanne Pacini