Our paying our invoice my temporary license to Studio 202 has been made permanent, and I was informed by your colleague. However I get an error message 653 so am still stuck with only 6 days of temporary license to go

Our paying  our invoice my temporary license to Studio 202 has been made permanent, and I was informed by your colleague. I succeeded in deactivating the temporary license but cannot now activate the permanent one as I get an error message 653 so am still stuck with only 6 days of temporary license to go

I need  help in activating the permanent license

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