Please deactivate my license in use

Question

Hello 
 i had to reset my laptop and now trados is gone. please deactivate my license in use so I can download it again.

Sorin Perta · Answer

Hello Kristina Yakovleva 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, Sorin

Anca Stoian · Answer

Kristina Yakovleva We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021982.

Trados Portfolio > 2. Licensing and Installation

Please deactivate my license in use