I have bought a new laptop. With the help of the Chat function, I deactivated the old licence on the old computer, downloaded the Studio 2019 software onto the new laptop, but can't get the activation to work (either with the old activation code or the 'fulfillments' code that also came up on the display). Error message: keine Verbindung zum Aktivierungsserver.... (403). The Chat specialist directed me here. Grateful for any help. Regards, Jonathan
Jonathan Phillips We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022041.
Ana Sabo | RWS Group
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