I am trying to transfer my Trados Studio license to a new computer. I cannot open Trados Studio on my old PC, (error message says Service could not be started and pc is malfunctioning in numerous ways) how do I deactivate the license and get a certificate to activate the license on the new PC? Have searched this issue and the only way seems to be to initiate a case with RWS but for some reason even when logged into my account I cannot open a case.
Jeannie Sanke We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022059.
Ana Sabo | RWS Group
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Thank you very much. My license was deactivated by the support team and I now have Trados running on the new computer. I am very grateful for your assistance.
Thank you very much. My license was deactivated by the support team and I now have Trados running on the new computer. I am very grateful for your assistance.
With great pleasure, Jeannie Sanke
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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