Hello, my installation of Trados Studio 2024 will not open, regardless of what I try. I have restarted the computer, re-installed the software.
It just shows an empty window at the bottom with the name of my last project on top. Unfortunately I cannot work on the project now.
Yesterday it worked with no problem, there were no error messages. It just will not load on the screen.
What can I do?
Thank you in advance!
Eva Maria Wendlinger We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022363.
Elisa Maxim | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Now I was able to open Trados Studio, it gave me a whole bunch of information: error: Der Wert darf nicht null sein. Parametername: key. Also, it gave me a whole document with information, which I will copy here: '
Trados Studio has re-established the connection to your cloud account.
Default project template for SDLX users
An error occurred during product activation.
Trados Studio requires an internet connection to sync your cloud project files.
Check your network and try again.
You should have a valid license to run Trados Studio.
Invalid digital signature.
The licensing component could not be authenticated.
A possible cause is the Root Certificate Authorities store is out-of-date.
This can be updated through Windows Update.
Trados Studio will now close.
All the licenses available for your cloud account are currently in use.
You can continue working offline.
An error occurred while obtaining the active license information.
Released license seat for {0} account
No internet connection
Logout
Check your account permissions or contact your account administrator.
Trados Studio cannot connect you to your cloud account.
No license seats available
You can show the Starter Edition splash screen again from the Help menu.
Back online
Request URI too large
Help
Error
Trados
User profile recommended for Trados users.
SDLX
User profile recommended for SDLX users.
Connection error
Check the firewall and time settings on your computer then try again.
Trados Studio cannot access the cloud platform.
Cannot access cloud account
Checking license...
Object resolver was not found for class {0}
All licenses available for {0} account are in use.
Try again later or contact your administrator.
Too many requests
Translation Memory TU limit:
{0}
User profile recommended for new users.
Default
Default project template for new users
Cloud platform error
Cannot connect to the cloud platform
Warning
Invalid request
Default project template for Trados users'
I guess this means that it could not activate the software, because it could not verify the key. Now it works though. Is there anything that I must do to prevent this from happening again?
Now I was able to open Trados Studio, it gave me a whole bunch of information: error: Der Wert darf nicht null sein. Parametername: key. Also, it gave me a whole document with information, which I will copy here: '
Trados Studio has re-established the connection to your cloud account.
Default project template for SDLX users
An error occurred during product activation.
Trados Studio requires an internet connection to sync your cloud project files.
Check your network and try again.
You should have a valid license to run Trados Studio.
Invalid digital signature.
The licensing component could not be authenticated.
A possible cause is the Root Certificate Authorities store is out-of-date.
This can be updated through Windows Update.
Trados Studio will now close.
All the licenses available for your cloud account are currently in use.
You can continue working offline.
An error occurred while obtaining the active license information.
Released license seat for {0} account
No internet connection
Logout
Check your account permissions or contact your account administrator.
Trados Studio cannot connect you to your cloud account.
No license seats available
You can show the Starter Edition splash screen again from the Help menu.
Back online
Request URI too large
Help
Error
Trados
User profile recommended for Trados users.
SDLX
User profile recommended for SDLX users.
Connection error
Check the firewall and time settings on your computer then try again.
Trados Studio cannot access the cloud platform.
Cannot access cloud account
Checking license...
Object resolver was not found for class {0}
All licenses available for {0} account are in use.
Try again later or contact your administrator.
Too many requests
Translation Memory TU limit:
{0}
User profile recommended for new users.
Default
Default project template for new users
Cloud platform error
Cannot connect to the cloud platform
Warning
Invalid request
Default project template for Trados users'
I guess this means that it could not activate the software, because it could not verify the key. Now it works though. Is there anything that I must do to prevent this from happening again?
You have an open case, CS0022363, please reply to the e-mail you received. Here in the Community we are not a technical team.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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