Trying to reset a license for our translator in order to activate the program on her computer.
I am set up as admin however I do not see the option to reset the license anywhere. It was originally installed on a former colleague's computer and we would like to remove it and activate on our new colleague's computer. She has the program downloaded however cannot install as no activation code can be found.
Comms Team We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022563.
Ana Sabo | RWS Group
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