Hello Chenglin Ju 

Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Thank you,
Sorin

我的 Passolo 2022 目前无法通过此途径解决此问题，请通过后台协助工作人员。谢谢。

Chenglin Ju We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022638.