Unable to Use Available Upgrade

Question

I am trying to upgrade a network license from 2017 to 2021, but when attempting to process the upgrade I am met with an error message that simply says "An error has occurred". It provides no further explanation as to potential reasons, only directs me to make a post in the "Licensing and Installation" forum. For reference, the Licenses and Subscriptions tab under Products and Plans shows me that I have an upgrade available. I am currently using Google Chrome as my browser, but also made an unsuccessful attempt on Microsoft Edge. 
 I am looking to find out what is causing this error, and solutions to this so that I can use my available upgrade.

Anca Stoian · Answer

Hasunuma Yamato We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0022937.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Unable to Use Available Upgrade