Translate
Hi,
I am trying to upgrade my Studio license from 2022 to 2024 but get an error message every time:
Can someone please help?
Thanks
Generated Image Alt-Text
[edited by: RWS Community AI at 1:24 PM (GMT 1) on 27 Aug 2025]
Hi,
I am trying to upgrade my Studio license from 2022 to 2024 but get an error message every time:
Can someone please help?
Thanks
Elke Robinson Hayes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023020.
Elke Robinson Hayes We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023020.