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Error when trying to upgrade Studio 2022 to 2024

Elke Robinson Hayes

Hi,

I am trying to upgrade my Studio license from 2022 to 2024 but get an error message every time:

RWS Account page showing an error message in a red box stating 'An error has occurred'. Instructions to contact support or reload the page are provided below the message.

Can someone please help?

Thanks

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[edited by: RWS Community AI at 1:24 PM (GMT 1) on 27 Aug 2025]
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