Resetting of my Passolo 2016 License

Question

Hello everyone in RWS Community, my inquiry is to reset the license for my sdl passolo 2016 
 Thanks beforehand.

Anca Stoian · Answer

Hi Jesus, 
 Have you tried to Reset the license yourself from your RWS account - Licenses tab - Reset license button? 
 KInd regards, Anca

Ana Sabo · Answer

Jesus Duran We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023560.

Trados Portfolio > 2. Licensing and Installation

Resetting of my Passolo 2016 License