Hi France,

The installation guide is available in your RWS account - Downloads tab,as well as all installers 

https://oos.sdl.com/asp/products/ssl/account/mydownloads.asp

And if you have issues with installing Trados normally, perhaps this article helps:

https://sdl.service-now.com/kb?id=kb_article_view&sysparm_article=KB0029227

Kind regards,

Anca

Hi Anca, 

The links you provided do not provide the manual installation file containing the 3 modules (Tradoscompatibility, Translationstudio and WorldServerComponents). 

Please download the installer .exe from your RWS account and after it is fully downloaded, right click on it - and select Extract - it should create a folder with the modules you need.

I was able to reinstall the program, however I still get the same error message that forced me to reinstall. See below. I did all the procedures suggested, but nothing worked.

France Boudreault We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023622.

Thank you!