Hi Motoko,

You actually don't have a Trados Studio 2021 linked to the email you used here in Community, you have Trados 2024 and of course you cannot activate previous editions with the activation code for Trados 2024.

If you are talking about a different account linked to a different email, then please make sure the license activation code is for  Trados Studio 2021 and is showing as Available in your RWS account and try an offline activation if the online one does not work.

https://www.youtube.com/playlist?list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz

kind regards,

Anca

Hello, Anca.

Thank you for your feedback. But I am still confused with the contract extension. Actually there is an app of Trados Studio SR2 2021 on the desktop of my laptop. Meanwhile, my account says "It is Trados Studio 2024 Freelance". Which is right for me?

I struggle with it as RWS does not have support representatives working in Tokyo, Japan any more.

Hi Motoko,

I don't know why you kept using Trados 2021 since clearly you had the upgrade in your RWS account. You purchased an Upgrade from Trados Studio 2022 Freelance to Trados Studio 2024 Freelance last year, and since the upgrade was processed, the only license you can activate and use is Trados 2024. 

Therefore, you need to download and install Trados 2024, not Trados 2021.

Please save and backup the files you worked on previously in Trados  2021 and you can open them again in Trados 2024.

Our technical support team does have members covering APAC area, but in order to contact them directly for technical issues, you need to have a paid support and maintenance contract.

However, this situation relates to you using and trying to activate a version of Trados that actually no longer can be activated since you processed the upgrade you purchased last year, and the activation code you have in your account is for Trados 2024 and not for Trados 2021.

Kind regards,

Anca

Hi Motoko,

I don't know why you kept using Trados 2021 since clearly you had the upgrade in your RWS account. You purchased an Upgrade from Trados Studio 2022 Freelance to Trados Studio 2024 Freelance last year, and since the upgrade was processed, the only license you can activate and use is Trados 2024. 

Therefore, you need to download and install Trados 2024, not Trados 2021.

Please save and backup the files you worked on previously in Trados  2021 and you can open them again in Trados 2024.

Our technical support team does have members covering APAC area, but in order to contact them directly for technical issues, you need to have a paid support and maintenance contract.

However, this situation relates to you using and trying to activate a version of Trados that actually no longer can be activated since you processed the upgrade you purchased last year, and the activation code you have in your account is for Trados 2024 and not for Trados 2021.

Kind regards,

Anca