Probability score: 0.8  

Question improvement suggestion: Provide the exact error message or any error codes generated during the crash, if available.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with Trados Studio 2024 SR1 crashing on startup. Here are some steps you can take to troubleshoot and potentially resolve the problem:  

**Step 1:** **Check for Windows Updates**  

Make sure your Windows operating system is fully updated. Go to Settings > Update & Security > Windows Update, and check for any pending updates. Install them and restart your computer.  

**Step 2:** **Repair Trados Studio Installation**  

1. Close all RWS applications.  

2. Open Control Panel and navigate to Programs > Programs and Features.  

3. Find Trados Studio in the list, right-click it, and select 'Repair'.  

4. Restart Trados Studio after the repair process is complete.  

**Step 3:** **Verify .NET Framework Installation**  

Ensure that you have .NET Framework 4.8 installed, as it is required for Trados Studio 2024. You can check this in the Control Panel under Programs and Features.  

**Step 4:** **Refresh .NET Framework**  

1. Go to Control Panel > Programs > Turn Windows features on or off.  

2. Uncheck the box for .NET Framework 4.5 (or higher), restart your computer, then check the box again and restart once more.  

**Step 5:** **Check for Corrupted Translation Memory (TM) or Termbase**  

If the crash occurs at a specific segment, it may be due to a corrupted TM or termbase. Disable them one by one in Project Settings > Language Pairs > Translation Memory or Termbases to identify the culprit.  

**Step 6:** **Store Resources Locally**  

If your translation resources are stored on a shared drive or cloud service, try moving them to a local folder and see if the issue persists.  

**Step 7:** **Reset Trados Studio to Default Settings**  

If the problem continues, consider resetting Trados Studio to its default settings. You can find instructions on how to do this in the Trados documentation.  

If none of these steps resolve the issue, please provide any error messages or codes that appear during the crash, as this information can help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

HiNiko Aslanidis 

A reset might help you with this.  To do this just close Trados Studio and then delete these folders:

%appdata%\Trados\Trados Studio\Studio18\

%appdata%\Trados\Trados Studio\18\

You will lose your plugins, and also your settings, but your projects and other resources will remain untouched. Putting the plugins back is trivial via the integrated appstore.

If you can't find these folders then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Kind regards,

Sorry, no. This does nothing. Trados just makes a new "Studio18" folder and writes another empty log file.

Thanks,
Niko

Niko Aslanidis 

Niko Aslanidis said:

Trados just makes a new "Studio18" folder and writes another empty log file.

This recreation of the folder is expected. But did the manual deletion step help with your issue?

Niko Aslanidis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0023873.

Ah no, sorry, it did not help me.