Probability score: 0.8  

Question improvement suggestion: Provide the exact version of Trados Studio 2022 you are using, as well as your operating system version. This will help in diagnosing the issue more accurately.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing a frustrating issue with Trados Studio 2022. Let's try to resolve this step by step.  

**Step 1:** Close Trados Studio completely.  

**Step 2:** Clear temporary files:  

- Press the Windows key + R, type `%temp%`, and press Enter. Delete all files and folders in this directory if possible.  

**Step 3:** Reset Trados Studio settings:  

- Navigate to `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\` and rename the `Studio17` folder to `Studio17_old`. This will reset your settings to default.  

**Step 4:** Run a repair installation:  

- Open Control Panel, go to 'Programs and Features', find Trados Studio 2022, right-click, and select 'Repair'.  

**Step 5:** Check for updates:  

- Ensure that you have the latest updates installed for Trados Studio 2022.  

If these steps do not resolve the issue, consider performing a clean reinstall of Trados Studio by following these steps:  

1. Uninstall Trados Studio and MultiTerm.  

2. Manually delete the following folders (after backing up your Translation Memories, Termbases, AutoSuggest Dictionaries, and Projects):  

  - `C:\ProgramData\Package Cache\Trados\TradosStudio2022\`  

  - `C:\Program Files (x86)\Trados\Trados Studio\Studio17\`  

  - `C:\Users\%username%\AppData\Local\Trados\Trados Studio\17\`  

  - `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\`  

3. Reinstall Trados Studio and MultiTerm.  

If the problem persists after these steps, please provide the exact version of Trados Studio 2022 you are using and your operating system version for further assistance.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Trados Studio 2022 Freelance 

SR2-17.2.12.19268

I understand you are busy and could not answer me yet. I had too many dysfunctions these last days and I cannot start Trados. So I need to subscribe a support contract. Please let me know how to do it in order to get your help as soon as possible. KR

Hi Nathalie,

You can purchase a Support and Maintenance contract only if you have the latest edition of Trados - currently being Trados 2024. So I'm afraid you cannot purchase one since you own a Trados 2022 license.

I'll open a case for this situation you are facing with the technical team.

Kind regards,

Anca

Nathalie Maier-Bridou We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0024020.