Problem installing SDL Trados Studio 2015 starter edition

Question

I purchased and downloaded the software for the SDL Trados Studio 2015 starter edition to my desktop. I clicked the .exe file to start installation. The installation began, and I thought the whole process went fine. However, I went to look for the program in my program files (checking both program file folders), and it was nowhere to be found. So I clicked on the .exe file again, but this time a window opened up asking if the program could make changes to my computer. I clicked "yes" and then another window opened up for barely a second....and then nothing. What am I doing wrong? I tried to open a ticket on the support section of the SDL website, but that just sends me round and round in circles. Please help. I spent $130 on the program, and I don't seem to be able to install it or get in touch with anyone who can help me to figure out what is going wrong. Thanks, Dawn

Dawn Brosh · Accepted Answer

Hi Paul, 
 
Thank you very much for your suggestions. As it turns out, my Windows 8 was causing the problem. I upgraded to Windows 10 and the problem disappeared. 
 
Dawn

Paul · Answer

Hi Dawn, 
 
Rather than look in the program directory did you check in the Windows Start menu to see whether the SDL program group is there? If you were asked to make changes the second time around it suggests the application is already installed. 
 
Maybe make sure that you installed this with admin rights, so right-click on the installer and select run as admin. If this doesn't help then you should probably log a ticket with the support team. 
 
Go to the Knowledgebase; 
 
http://kb.sdl.com 
 
Then go to the tab called Solution Finder and now go here; 
 
Download & Installation Problems 
- I use SDL Trados Studio and/or SDL MultiTerm 2011, 2014 or 2015 
-- I receive an error message during installation 
--- I have disabled UAC during installation / I do not have Win Vista 7/8 
---- None of the error messages match my issue / I tried the suggested resolution.... 
 
So if you have tried everything suggested, when you get to this point you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form. 
 
I hope this helps.

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Problem installing SDL Trados Studio 2015 starter edition